TELESERVICE, ENHANCED HOTLINE SERVICE
Rapid assistance for your system
For TELESERVICE, the Fill Service Team is at your disposal from MONDAY TO THURSDAY FROM 7:00 TO 16:00 CET and on FRIDAY FROM 7:00 TO 12:00 CET (except on Austrian public holidays).
Use the Fill Service Platform to inform us of your concern and enable us to process it quickly and efficiently.
As an alternative to the Fill Service Platform, you still have the option to announce your service requests via the service notification until June 30, 2023.
The concept
Once you have submitted your service notification, the service coordinator initiates the troubleshooting process. Our software specialists support this process.
With a fee-based service agreement, you can take advantage of our SERVICE HOTLINE WITH EXTENDED HOURS. For further information regarding the service agreement, please contact the Fill Service Team.
Features
- Technical information and advice
- Troubleshooting by the service coordinators in collaboration with your employees (telephone)
- Online support from our software specialists
- Organization of on-site assignments (troubleshooting, repairs)
- Ordering and delivery of spare parts
- Organization of in-house repairs
- Extended service hotline: longer availability period