Training Video SERVICE PLATFORM
Once you have submitted your service notification, the service coordinator initiates the troubleshooting process. Our software specialists support this process.
With a fee-based service agreement, you can take advantage of our SERVICE HOTLINE WITH EXTENDED HOURS. For further information regarding the service agreement, please contact the Fill Service Team.
Service requests or reports are recorded digitally, with the respective processing status visible in real time. In addition, all the communication relating to a service call is documented. This means that the complete service history of the respective machine is available. A QR code can also be used to identify a machine via mobile devices and to trigger the service call. With the service platform, we are offering a professional and efficient service tool that supports the continuous workflow and thus enhances productivity.