competent, flexible, fast
The Fill Service Team works with you to create the best solutions for the sustainable use of your plant and machinery over the entire life cycle.
We utilize the experience and expertise of our engineers purposefully in servicing our machines. After acceptance, the Fill Service Team is entrusted with supporting your production system. Together with your maintenance staff, we ensure high availability and productivity levels for the long term. We gladly support you in maintaining and optimizing your systems and in managing spare parts.
Digital service 24 hours a day
On the Fill service platform, you will have easy and quick access to all the relevant information on your machines and systems. The personalized access is provided via an e-mail invitation and is easy to set up. Operation is simple and intuitive. The platform provides an overview of all your Fill machines and systems. All service calls, documents and additional important information, such as the direct contact person at Fill, are available for each machine. The complete machine documentation and other important documents can also be seen.
Service requests or reports are recorded digitally, with the respective processing status visible in real time. In addition, all the communication relating to a service call is documented. This means that the complete service history of the respective machine is available. A QR code can also be used to identify a machine via mobile devices and to trigger the service call. With the service platform, we are offering a professional and efficient service tool that supports the continuous workflow and thus enhances productivity.
SERVICE PLATFORM
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